Frequently Asked Questions
Everything you need to know about your Ateljé experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International delivery times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer buy-now-pay-later options through Klarna in select regions.
Where are Ateljé garments produced?
Our collections are ethically manufactured in certified workshops that prioritize fair wages and sustainable production practices. Detailed information about our supply chain can be found on our Sustainability page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.